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    Google Spreadsheets integration is completing with an undefined key

    Asked by cgracio on January 20, 2017 at 09:55 AM

    Attempting to integrate a new form to Google Sheets.

    The integration loads for a while before failing.

    FORM LINK - https://form.jotformz.com/70193645905662

    Exiting out of the form entirely and coming back into it tells me it was integrated but the key in the URL is undefined and obviously loads to nothing (https://docs.google.com/spreadsheet/ccc?key=undefined)

     

    Page URL:
    https://form.jotformz.com/70193645905662

    Screenshot
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    Answered by Boris on January 20, 2017 at 12:05 PM

    Thank you for letting us know, I have escalated this as a bug report to our developers.

    You will be informed through this thread as soon as the issue gets resolved, or if there are relevant updates. Thank you.

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    Answered by PHO2 on January 20, 2017 at 12:30 PM

    Thank you for bringing this up - I'm unable to Integrate into Google Sheets as a result as well. Same issue.

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    JotForm Support

    Answered by david on January 20, 2017 at 12:42 PM

    This should now be fixed.  Let us know if you are still unable to complete the integration and we will take another look.

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    Answered by cgracio on January 20, 2017 at 12:45 PM
    Thanks
    As an additional information I have cleared cache through the form settings
    and I have cleared the cache information on Google Chrome as well, logged
    out from Google Chrome and for all Google products.
    I have deleted all my pre-existing forms and created a new one in order to
    retry but it wasn't successful as well
    ...
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    JotForm Support

    Answered by david on January 20, 2017 at 01:51 PM

    I checked the integration again on our end and it should be working.  Check one more time.  If it still will not connect, let us know and we will see what else we can do.