Form Payment

  • Profile Image
    TanenbaumCHAT
    Asked on January 20, 2017 at 10:11 AM

    Hi ,

    Our re-registration form has been collecting 500 dollars for a while.
    We now added a 100 dollar late fee.

    We have been collecting 600 dollars for a week now.

    Today - someone managed to pay only 500 dollars.

    The link is 

    https://form.jotform.com/53035639715963

     

    Please see submissions for Berman

    Please advise how this is possible.
    I want to prevent this from happening.

  • Profile Image
    John_Benson
    Answered on January 20, 2017 at 12:34 PM

    I did a two test submission and I was not able to replicate the issue. I was charged $600.00. It should show 2 incomplete payments. You can just mark it as complete payment. 

    I also checked your payment field and you enable it as required. 

    I also checked the products and I can see that both of them are marked as "Required".

    Also, the "Users Can Select Multiple Products" option is also enabled which is correct.

    The payment field will automatically show the total amount which is $600 because the 2 products are selected by default.

    If the issue persists, please let us know. Thank you.

  • Profile Image
    TanenbaumCHAT
    Answered on January 20, 2017 at 12:46 PM
    It sounds like all that I needed to do on the form was done accurately -
    what I am not sure of is why that happened and how to prevent it from
    happening again.
    Is it possible the payor managed to complete a form he / she began when the
    payment was only 500 dollars?
    Something is weird.
    ...
  • Profile Image
    Welvin
    Answered on January 20, 2017 at 02:30 PM

    If the form is embedded on your website, then it's possible that the payor sees the old/cache version of the form containing just the $500 amount. You can ask the user to pay you manually the $100 USD or refund the first payment and ask to re-submit the form.

    Also, please monitor the form and let us know if the issue will happen on new form submissions. I would also suggest checking the form on your website to see if the changes are shown there.