What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    EU Form: Does not update on live view

    Asked by secureform on January 20, 2017 at 10:40 AM

    Hi,

    i'm adding extra fields but it's not updating the preview nor in my published version?

    Screenshot
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    JotForm Support

    Answered by Charlie on January 20, 2017 at 11:44 AM

    Apologies for the inconvenience. There seems to be an issue with the forms located in the EU server, I was able to replicate the problem and it may be a delay or cache issue. I have forwarded this to our developers to have it checked and fixed. 

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    JotForm Support

    Answered by Charlie on January 20, 2017 at 11:58 AM

    We just received news from our developers that this has been fixed a few minutes ago. Could you please try again? If you are still now seeing the changes, try hitting the "Save" button again and/or clear your form's cache