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    PDF Submission: Matrix tables being cut if too long

    Asked by possibilitiesclinic on January 20, 2017 at 10:42 AM

    I have created a check box table (called Family History) which appears fine on my website.  But when I download the submitted form the table is cut off and I can't see the last three columns on the right.

    I've tried making the table and/or columns narrowing but the downloaded document still has the columns cut off.

    Page URL:

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    JotForm Support

    Answered by Charlie on January 20, 2017 at 12:29 PM


    I checked your form but it doesn't have any submissions on it. 


    However, I cloned it and made a test submission where I was able to replicate the problem. Here's a screenshot of my PDF submission:


    Here's a screenshot of the submission in my JotForm account:


    Let me forward this to our back-end team to have it checked and fixed. For the meantime, you may also try using the Customize PDF feature, you can learn more about that here: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report 

    Apologies for the inconvenience. 

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    JotForm Support

    Answered by Scott on January 23, 2017 at 01:53 PM

    Hey possibilitiesclinic,

    It's actually not a bug. You need to set the label alignment to top for the matrix fields through our PDF Customizer. It's a shame that it is not automatic but it's not that hard to use. If you just follow the steps that I will provide, you will be able to export PDF reports which will look like this:

    First of all you need to go to the Customize PDF builder, through your form's submissions page;

    From there you are free to come up with any design you can come up with. For label alignment, here is a screen cast;

    I hope this information will satisfy your needs. Let us know if we can do anything else for you,