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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are only sending partial information to my email address

    Asked by 23thechange on January 20, 2017 at 11:31 AM

    Having forwarding issues. Forms are working and collecting info correctly through Jotform but when the info is forwarded from jotform to an email address only partial information is sent. This is happening on more then one form. I have tested gmail and @url email addresses and same problem. It is definitely a problem with your sending. Not sure what's going on.


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    JotForm Support

    Answered by Charlie on January 20, 2017 at 12:48 PM


    Upon checking your form titled "A On Time Airport Connection - General Inquiry Contact Form", I see that the email template is not showing all the fields on your form. Below is a screenshot of one of your notification email:


    You can see that the content in the email template only shows the full name, email and message. 

    You can resolve this by doing:

    #1: Creating a new email notification/autoresponder, that will automatically load all the form fields in your email template. 

    #2: Manually edit the email template and add the missing form fields by clicking the "Form Fields" drop down menu. 


    To learn more about the settings in the email alerts, please do check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    I hope that helps.