What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms Not Submitting, Then 'Oops Failed to set exception option'

    Asked by scotsail on January 20, 2017 at 11:50 AM


    I cannot get forms to submit. Sometimes throws error 'Failed to set exception option'.   Reported by our customers and replicated now on PC Firefox, IE and iOS.

    URLs' with forms:




    Please help, these are our main source of business. Thanks.

    Page URL:

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    Answered by scotsail on January 20, 2017 at 12:01 PM

    Seems submit.jotformpro.com isn't responding.    Also tried within the preview/test environment with no success.

    Also got a 502 Bad Gateway response.

    Can you help this is a serious immediate problem for us?

    Thanks so much

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    JotForm Support

    Answered by david on January 20, 2017 at 12:15 PM

    Apologies, we had server issues that are now fixed.  Forms should be working properly once again.

    Let us know if you have any further trouble submitting forms and we will be happy to have a look.