Forms Not Submitting, Then 'Oops Failed to set exception option'

  • Profile Image
    scotsail
    Asked on January 20, 2017 at 11:50 AM

    Hi,

    I cannot get forms to submit. Sometimes throws error 'Failed to set exception option'.   Reported by our customers and replicated now on PC Firefox, IE and iOS.

    URLs' with forms:

    http://www.scotsail.co.uk/webdeals.php

    http://www.scotsail.co.uk/contact_us.html

     

    Please help, these are our main source of business. Thanks.

  • Profile Image
    scotsail
    Answered on January 20, 2017 at 12:01 PM

    Seems submit.jotformpro.com isn't responding.    Also tried within the preview/test environment with no success.

    Also got a 502 Bad Gateway response.

    Can you help this is a serious immediate problem for us?

    Thanks so much

  • Profile Image
    david
    Answered on January 20, 2017 at 12:15 PM

    Apologies, we had server issues that are now fixed.  Forms should be working properly once again.

    Let us know if you have any further trouble submitting forms and we will be happy to have a look.