What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem Filling in form

    Asked by aquaclic on January 20, 2017 at 11:54 AM

    Hi, our clients - and I - are trying to fill in this form:



    It took aprox. 5 minutes after confirming until the thankyou ppage appeared

    in another instance I got this error message, please help, thank you, Michèle sidler


    Failed to set exception option

    the problem happens either within the embedded side


    or the above direct form link

    Page URL:

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    JotForm Support

    Answered by david on January 20, 2017 at 12:14 PM

    Apologies, we had server issues that are now fixed.  Forms should be working properly once again.

    Let us know if you have any further trouble submitting forms and we will be happy to have a look.