What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot Submit Form Error: Failed to set exception option

    Asked by larsonj on January 20, 2017 at 12:13 PM

    3 different users tried to submit a form and get this message.

    We even made sure that all fields were filled in and still received the error.

    Please advise. Is this a part of the 502 Bad Gateway error?

    Page URL:
    https://www.jotform.com//?formID=51518518949972

    Screenshot
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    JotForm Support

    Answered by david on January 20, 2017 at 12:17 PM

    Apologies, we had server issues that are now fixed.  Forms should be working properly once again.

    Let us know if you have any further trouble submitting forms and we will be happy to have a look.

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    Answered by Asif  on February 02, 2017 at 08:01 PM

    I just ran into the same error please let me know what to do to fix this problem
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    JotForm Support

    Answered by ashwin_d on February 02, 2017 at 11:09 PM

    Hello Asif,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1055533

    Thank you!