What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving files.

    Asked by copystore on January 20, 2017 at 12:45 PM

    I am receiving emails but no files are attached. When I go into the submission section they are not there either.

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    JotForm Support

    Answered by KadeJM on January 20, 2017 at 02:08 PM

    Thank you for taking the time to report this issue to us about not receiving any files.

    We do sincerely apologize about this as there's an issue that we've discovered so we've notified our developers about it to get it fixed immediately.

    We will update you as soon as its resolved.

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    JotForm Support

    Answered by Mike on January 20, 2017 at 04:43 PM

    Please accept our apologies for the inconveniences caused.

    There was a temporary issue with the Multiple Upload fields today which was fixed by our developers. The upload functionality should work as expected now.