I am not receiving files.

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    Asked on January 20, 2017 at 12:45 PM

    I am receiving emails but no files are attached. When I go into the submission section they are not there either.

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    Answered on January 20, 2017 at 02:08 PM

    Thank you for taking the time to report this issue to us about not receiving any files.

    We do sincerely apologize about this as there's an issue that we've discovered so we've notified our developers about it to get it fixed immediately.

    We will update you as soon as its resolved.

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    Answered on January 20, 2017 at 04:43 PM

    Please accept our apologies for the inconveniences caused.

    There was a temporary issue with the Multiple Upload fields today which was fixed by our developers. The upload functionality should work as expected now.