What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms are acting very slow

    Asked by ICFforms on January 20, 2017 at 02:08 PM


    We experienced a disruption in service at about 11:55am Eastern Standard Time where jotform was not functional or letting forms submit.  Another instance was at 2:00pm Eastern Standard Time where the forms have been going very slow when trying to submit or edit forms.


    Is jotform experiencing issues at the moment?  If so, will this be resolved before the weekend?


    Thank you!

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    JotForm Support

    Answered by BJoanna on January 20, 2017 at 03:38 PM

    Earlier today we had an issue and forms were not submitting. Upon submitting the form 502 error message was shown. However that issue was quickly resolved by our developers. At the moment we are not experiencing any issues.

    I have also tested few of your forms and they are loading correctly. I have also tested edit option inside of Form Builder on my account and everything is working correctly.

    Please test your forms again and let us know if you still have any issues. Also provide us ID of your form or URL of webpage if the form is embedded.

    Let us know if you need further assistance.

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    Answered by ICFforms on January 20, 2017 at 03:50 PM

    They appear to be working fine now, we were just concerned going into the weekend if the issue from earlier (502 error) was going to continue.

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    JotForm Support

    Answered by jonathan on January 20, 2017 at 07:31 PM

    Thank you for updating on the status and letting us know all is working now. :-)

    We apologize for any inconvenience caused.

    Contact us anytime should you need further assistance.