Forms are acting very slow

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    Asked on January 20, 2017 at 02:08 PM


    We experienced a disruption in service at about 11:55am Eastern Standard Time where jotform was not functional or letting forms submit.  Another instance was at 2:00pm Eastern Standard Time where the forms have been going very slow when trying to submit or edit forms.


    Is jotform experiencing issues at the moment?  If so, will this be resolved before the weekend?


    Thank you!

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    Answered on January 20, 2017 at 03:38 PM

    Earlier today we had an issue and forms were not submitting. Upon submitting the form 502 error message was shown. However that issue was quickly resolved by our developers. At the moment we are not experiencing any issues.

    I have also tested few of your forms and they are loading correctly. I have also tested edit option inside of Form Builder on my account and everything is working correctly.

    Please test your forms again and let us know if you still have any issues. Also provide us ID of your form or URL of webpage if the form is embedded.

    Let us know if you need further assistance.

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    Answered on January 20, 2017 at 03:50 PM

    They appear to be working fine now, we were just concerned going into the weekend if the issue from earlier (502 error) was going to continue.

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    Answered on January 20, 2017 at 07:31 PM

    Thank you for updating on the status and letting us know all is working now. :-)

    We apologize for any inconvenience caused.

    Contact us anytime should you need further assistance.