Lost file attachment attachment

  • Profile Image
    Asked on January 20, 2017 at 02:18 PM

    Hello, I attach a case where the attachment is lost, report file not found


    404 Not Found : /jufs/viresg/61823723399666/360437834631866124/Scan0160.pdf




    PD: This form is hosted in our premium account

  • Profile Image
    Answered on January 20, 2017 at 03:49 PM

    I checked for that file and it does not show up in our DB.  Was the file uploaded completely and accessible as some point?  This looks like it may have just been a file that was not fully uploaded. 

    Let us know what you can and if the issue is on our end, we can forward this to our developers to have a look.