Yesterday I got an email to say the form was disabled as it had the monthl;y limit reached... so I went on and got 30 more by liking you on you tub

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    idealstencils1
    Asked on January 20, 2017 at 03:17 PM

    Yesterday I got an email to say the form was disabled as it had the monthl;y limit reached... so I went on and got 30 more by liking you on you tube and other things...

     

    today after only a few more forms received  - my form has been disabled? 

     

    this makes no sense as I got like 30 more credits?

     

    can you enable it for me please? and if not at least tell me when the form will become active again?

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    david
    Answered on January 20, 2017 at 06:22 PM

    Your account is current over the file storage limits.  Deleting some of your older submissions with files attached will put you back under this limit.

    The following thread has some great information on how to delete submissions and keep the form intact:

    https://www.jotform.com/answers/494860-How-To-Delete-Submissions-and-Keep-the-Form