What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Yesterday I got an email to say the form was disabled as it had the monthl;y limit reached... so I went on and got 30 more by liking you on you tub

    Asked by idealstencils1 on January 20, 2017 at 03:17 PM

    Yesterday I got an email to say the form was disabled as it had the monthl;y limit reached... so I went on and got 30 more by liking you on you tube and other things...

     

    today after only a few more forms received  - my form has been disabled? 

     

    this makes no sense as I got like 30 more credits?

     

    can you enable it for me please? and if not at least tell me when the form will become active again?

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    JotForm Support

    Answered by david on January 20, 2017 at 06:22 PM

    Your account is current over the file storage limits.  Deleting some of your older submissions with files attached will put you back under this limit.

    The following thread has some great information on how to delete submissions and keep the form intact:

    https://www.jotform.com/answers/494860-How-To-Delete-Submissions-and-Keep-the-Form