What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How secure is the information sent over to my jotform inbox

    Asked by Michael-Scott on January 20, 2017 at 03:58 PM

    I want to be as secure as I can be. What are my options? What is the encryption level of data sent over to me, etc? 

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    JotForm Support

    Answered by jonathan on January 20, 2017 at 08:04 PM

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption, which means that data is encrypted during the transmission and cannot be interrupted by anyone else. We have an SSL certificate that uses SHA256 with RSA encryption https://www.ssllabs.com/ssltest/analyze.html?d=secure.jotform.com 

    As an added layer of security, you may also encrypt your forms [ARTICLE: Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security] just keep in mind that once you encrypt your forms, only the private key you generated and downloaded will be able to decipher it (we can't decrypt it on our end). To have a better idea on how this works, please take your time reading this guide Encrypted-Forms-and-How-to-Use-Them 

    Let us know if you need further assistance.