What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The problem with V.4

    Asked by jimheslep on January 21, 2017 at 08:13 AM

    Well, the old interface (v.3), was much more user friendly, and did not require as much 'digging' as this one does. I have mental challenges that make this new version (4) virtually impossible for me to grasp. It is so sad to see all of these software companies abandoning the formats that are easily understandable, and easily doable. I understand that technology is always moving forward, but it is sad that there are some people (like myself), who cannot. I would have loved to continue using your service, as it WAS easy for me to grasp, but with technology, you have moved on, and left me in the dust

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    JotForm Support

    Answered by Kevin_G on January 21, 2017 at 12:28 PM

    May we know where do you have problems? 

    If is it about finding some features or adding conditions for example? 

    Do note that the v4 builder has great features that the v3 does not, for example: 

    1. Mobile compatibility. 

    2. Real time collaboration. 

    3. Offline building forms. 

    4. Improved drag and drop. 

    Just to mention some new additions.

    We will be glad to help you to start working in the v4 builder; however, if you would like to keep using our v3 builder you could set this on your settings: 

    https://www.jotform.com/myaccount/settings 

    If needed, we will also forward your feedback to our second level, it is important for us to know what you think about the new builder so we can improve it. 

    Thanks. 

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    Answered by jimheslep on January 22, 2017 at 04:13 AM

    Thank you so much! I am so happy with v.3! The fact that you are keeping it as an option tells me that you do care about those that are comfortable with older technologies! YOU GUYS ROCK!!!