What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A customer has reported getting a virus from the Contact Us page I built on JotForms.

    Asked by Patrice Gildner on June 02, 2012 at 12:13 AM

    The website is www.justbasements.biz. The owner said that a customer wrote that the "contact us" page has a virus when she opens it on her computer. I have the free, basic service. The contact us form has been up for almost a year. What do I need to do to fix this?

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    JotForm Support

    Answered by liyam on June 02, 2012 at 12:20 AM

    I tried opening the link and did not find anything wrong with it.  I scanned it as well and did not find any virus.  Is it possible for you to contact your customer and ask for the details of the said detected virus?  The specific message that appears and also the type of anti-virus that she has would greatly help to have solve this.

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    Answered by Patrice Gildner on June 05, 2012 at 11:36 AM

    Thank you again for your response, Liyam. We contacted the customer and she said that she updated her virus protection and no longer has the problem. 

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    JotForm Support

    Answered by Goldo on June 05, 2012 at 11:47 AM

    Glad to know that. Forward us the details if you happen to encounter a similar issue. Thanks!