- Patrice GildnerAsked on June 02, 2012 at 12:13 AM
The website is www.justbasements.biz. The owner said that a customer wrote that the "contact us" page has a virus when she opens it on her computer. I have the free, basic service. The contact us form has been up for almost a year. What do I need to do to fix this?
- JotForm SupportliyamAnswered on June 02, 2012 at 12:20 AM
I tried opening the link and did not find anything wrong with it. I scanned it as well and did not find any virus. Is it possible for you to contact your customer and ask for the details of the said detected virus? The specific message that appears and also the type of anti-virus that she has would greatly help to have solve this.
- Patrice GildnerAnswered on June 05, 2012 at 11:36 AM
Thank you again for your response, Liyam. We contacted the customer and she said that she updated her virus protection and no longer has the problem.
- JotForm SupportGoldoAnswered on June 05, 2012 at 11:47 AM
Glad to know that. Forward us the details if you happen to encounter a similar issue. Thanks!