What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to show empty fields on submission PDF files

    Asked by k92s88d on January 21, 2017 at 12:34 PM

    Hello,

    I believe I have found some bugs.

    On email notifications, if "PDF attachment" is ON and "Hide empty fields" is OFF, the empty fields show up on the email itself so the rule is followed but on the PDF attachment the rule isn't followed and empty fields are still hidden.  

     

    On signature boxes the "clear" button does not work. I have tried different browsers, desktop, mobile, etc. to rule out devices but with all of them you cannot clear the signature box.

    Thank you

  • Profile Image
    JotForm Support

    Answered by Mike on January 21, 2017 at 02:58 PM

    Thank you for contacting us.

    1) The submission PDF fields are controlled from submissions page, please kindly check the next support thread.

    How do I make fields that are left blank show up in the pdf?

    2) Your question about the signature field clearing has been moved into a separate thread.

    https://www.jotform.com/answers/1042059

    We will check it and get back to you shortly.

  • Profile Image

    Answered by k92s88d on January 22, 2017 at 12:03 AM

    Thank you for pointing out where the PDF fields we're. It worked as explained.

    I wait to hear back on the signature box bug.

    Thanks!