What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    E-Signature Field: Clear link does not work

    Asked by k92s88d on January 21, 2017 at 02:52 PM
    On signature boxes the "clear" button does not work. I have tried different browsers, desktop, mobile, etc. to rule out devices but with all of them you cannot clear the signature box.
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    JotForm Support

    Answered by Mike on January 21, 2017 at 03:22 PM

    I was able to reproduce that issue on your form. It seems that there is some conflict between a field label and a signature canvas element, in order to fix it please try to set a field label alignment to the 'Top' value.

    If you need any further assistance, please let us know.

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    Answered by k92s88d on January 22, 2017 at 12:11 AM

    Forcing the field label to "top" does correct the problem. To test, I changed it back to "auto" and even though the label was at the top the problem came back.

    Thank you!