E-Signature Field: Clear link does not work

  • Profile Image
    k92s88d
    Asked on January 21, 2017 at 02:52 PM
    On signature boxes the "clear" button does not work. I have tried different browsers, desktop, mobile, etc. to rule out devices but with all of them you cannot clear the signature box.
  • Profile Image
    Mike
    Answered on January 21, 2017 at 03:22 PM

    I was able to reproduce that issue on your form. It seems that there is some conflict between a field label and a signature canvas element, in order to fix it please try to set a field label alignment to the 'Top' value.

    If you need any further assistance, please let us know.

  • Profile Image
    k92s88d
    Answered on January 22, 2017 at 12:11 AM

    Forcing the field label to "top" does correct the problem. To test, I changed it back to "auto" and even though the label was at the top the problem came back.

    Thank you!