What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm getting PayPal payment error?

    Asked by jhoomevents on January 21, 2017 at 11:46 PM

    My customer got an error "Paypal cannot process this transaction because of a problem with the seller's website. Please contact  the seller directly to resolve this problem". However when the customer tried to purchase less quantity it went through. Can't understand why it happened, and how it won't happen again.

    Page URL:
    https://form.jotform.com/70060318921145

    Screenshot
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    JotForm Support

    Answered by Nik_C on January 22, 2017 at 05:32 AM

    Thank you for contacting our Support.

    Please be mindful that everything related to payment is happening on the payment processor's side, so we have no control over it. I checked your PayPal integration and everything seems fine, so I'm afraid that you will have to contact PayPal support to check what happened.

    If you still experiencing problems please let us know.

    Thank you!