What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving password reset email?

    Asked by Cherish  on January 22, 2017 at 11:49 AM
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    JotForm Support

    Answered by Nik_C on January 22, 2017 at 01:34 PM

    Hello Cherish,

    I checked your email address in our logs and found out that it ended in the Bounce list, the reason is below:

    Reason(s) : smtp; 553 5.3.0 flph385 DNSBL:ATTRBL 521< 129.121.82.62

    I removed that email from the Bounce list and you should be able to receive emails now.

    Please refer to this guide on how to prevent this problem.

    Also, I initiated another password reset link.

    If you have any additional questions please let us know.

    Thank you!