Why I'm not receiving password reset email?

  • Cherish
    Asked on January 22, 2017 at 11:49 AM
  • Nik_C
    Replied on January 22, 2017 at 1:34 PM

    Hello Cherish,

    I checked your email address in our logs and found out that it ended in the Bounce list, the reason is below:

    Reason(s) : smtp; 553 5.3.0 flph385 DNSBL:ATTRBL 521< 129.121.82.62

    I removed that email from the Bounce list and you should be able to receive emails now.

    Please refer to this guide on how to prevent this problem.

    Also, I initiated another password reset link.

    If you have any additional questions please let us know.

    Thank you!