Why I'm not receiving password reset email?

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    Cherish 
    Asked on January 22, 2017 at 11:49 AM
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    Nik_C
    Answered on January 22, 2017 at 01:34 PM

    Hello Cherish,

    I checked your email address in our logs and found out that it ended in the Bounce list, the reason is below:

    Reason(s) : smtp; 553 5.3.0 flph385 DNSBL:ATTRBL 521< 129.121.82.62

    I removed that email from the Bounce list and you should be able to receive emails now.

    Please refer to this guide on how to prevent this problem.

    Also, I initiated another password reset link.

    If you have any additional questions please let us know.

    Thank you!