Surveys embedded in Wordpress pages do not display in IE or Edge

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    rwaol
    Asked on January 22, 2017 at 12:37 PM

    Help!  I just launched a Wordpress site in which I wish to have my Jotforms display directly on the WP page.  Whichever method of embedding I use (standard <script type=....> in HTML tages or the WordPress Jotform plugin), the form does not display in Edge or IE, but does in Chrome.

    See http://rwaonlinechapter.org/?page_id=278 to view.  Can you advise what is going on here?  I need this page operational tomorrow.

     

    Thank you!

  • Profile Image
    BJoanna
    Answered on January 22, 2017 at 03:34 PM

    I have tested your form in IE 11 and in Edge and I was able to replicate mentioned issue. 

    I have also inspected your webpage and I saw that you have embedded your form with script code. Most likely because of script conflicts between your webpage scripts and jotform script form is not shown. Please re-embed your form with iFrame code to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    rwaol
    Answered on January 22, 2017 at 08:09 PM

    Yes, that worked just fine.  Thanks for the quick response.