Autoresponder

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    TJHodge
    Asked on June 02, 2012 at 03:46 PM

    First off, I love jotform. This is an amazing WYSIWYG service!

     

    I just set up a personalized autoresponder email. I get the notification that the form has been received but the person who submitted the form doesn't get the autoresponder message.  I followed the instructions on the video, but I must be doing something wrong.  Can anyone offer and suggestions?

     

    Thanks in advance

  • Profile Image
    pinoytech
    Answered on June 02, 2012 at 03:59 PM

    Hi,

    Sorry for the inconvenience that may have caused you today. Can you please change your Autoresponder Sender Email to noreply@jotfom.com instead of noreply@buyhouse-bayarea.com and ask your client to try again to fill the form if he/she can received notification after he/she submits.

    But if the said issue still persist, feel free to contact us again for further assistance.

    Thank you!

  • Profile Image
    TJHodge
    Answered on June 03, 2012 at 12:55 AM

    That worked, thanks for the help!

  • Profile Image
    pinoytech
    Answered on June 03, 2012 at 02:24 AM

    You are welcome! If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you for using JotForm!