- gregsadlerAsked on January 23, 2017 at 04:15 AM
my forms are not forwarding to my email@example.com address.
I have taken this off your 'list' but they are still not coming through.
Please can we rectify.
Also how do I clear the stored backlog?
- JotForm SupportChriistianAnswered on January 23, 2017 at 04:29 AM
I checked your email (firstname.lastname@example.org) and I noticed that you have removed it from the bounce list and the most recent email is now coming through.
If you still experiencing the issue, we highly recommend you to use your own SMTP sender on your form.
Here's a detailed guide on how to set up this: How to Setup SMTP for a Form
Related guide: How to Prevent Email Bouncing Related Issues
Please let us know if you need further assistance.