What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my forms are not forwarding to my e mail address

    Asked by gregsadler on January 23, 2017 at 04:15 AM

    my forms are not forwarding to my gregsadler@btinternet.com address.

    I have taken this off your 'list' but they are still not coming through.

    Please can we rectify.

    Also how do I clear the stored backlog?



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    JotForm Support

    Answered by Chriistian on January 23, 2017 at 04:29 AM


    I checked your email (gregsadler@btinternet.com) and I noticed that you have removed it from the bounce list and the most recent email is now coming through.

    If you still experiencing the issue, we highly recommend you to use your own SMTP sender on your form.

    Here's a detailed guide on how to set up this: How to Setup SMTP for a Form

    Related guide: How to Prevent Email Bouncing Related Issues

    Please let us know if you need further assistance.