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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my email ended in the Bounce list?

    Asked by PCRC on January 23, 2017 at 05:54 AM


    Our account is receiving a notification whenever we log on telling us that our email is on the bounce back list. This is also meaning that whenever we have someone fill out our forms, we are not getting notified by email.

    This is our correct email address - events@prostate-cancer-research.org.uk - and this is what is logged on our account. Please can you help us to fix this issue.


    Kind regards,

    Lauren Ward
    Challenge Events and Fundraising Executive
    Prostate Cancer Research Centre

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    JotForm Support

    Answered by Nik_C on January 23, 2017 at 07:04 AM

    Hello Lauren,

    I checked your email in our logs and it ended in the bounce list. The reason is below:

    Reason(s) : smtp; 550-Detected as spam. Please contact

    I removed your email from the Bounce list so your submissions should go through now.

    Please refer to this guide on how to prevent this problem. 

    Also, here is how you can remove your email from the Bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you're still experiencing this problem please let us know.

    Thank you!