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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi thereMy autoresponder does not seem to be working.

    Asked by brandshepherd on June 02, 2012 at 07:51 PM

    Hi there

    My autoresponder does not seem to be working. I tried sending a test email, but nothing comes through.

    Any ideas?



    This is a re-post of a comment on Setting up an Autoresponder Email

  • Profile Image
    JotForm Support

    Answered by idarktech on June 02, 2012 at 09:23 PM

    Hi,

    I just tested your form I was able to received the autoresponder message, please check this:

    If you still have problem with this, please let us know. Thanks!

  • Profile Image

    Answered by brandshepherd on June 03, 2012 at 03:26 PM
    Hi there
    Thanks for this email. I checked it. Seems like the mails are going into
    the junkmail folder... Is there any way that this can be prevented?
    Thanks for the assistance.
    Dylan
  • Profile Image
    JotForm Support

    Answered by idarktech on June 03, 2012 at 08:36 PM

    Hi,

    That depends on the sender e-mail on your autoresponder. Can you try changing it to noreply@jotform.com? Here's how:

     

     1. While on your form, Click Setup & Embed then Email Alerts

    2. Open your Autoresponder , then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

     

    Hope this helps. Let us know if you need further assistance. Thanks!