Hi thereMy autoresponder does not seem to be working.

brandshepherd
Asked on June 02, 2012 at 07:51 PM

Hi there
My autoresponder does not seem to be working. I tried sending a test email, but nothing comes through.
Any ideas?

This is a re-post of a comment on Setting up an Autoresponder Email
idarktech
Answered on June 02, 2012 at 09:23 PM

Hi,

I just tested your form I was able to received the autoresponder message, please check this:

If you still have problem with this, please let us know. Thanks!
brandshepherd
Answered on June 03, 2012 at 03:26 PM

Hi there
Thanks for this email. I checked it. Seems like the mails are going into
the junkmail folder... Is there any way that this can be prevented?
Thanks for the assistance.
Dylan
idarktech
Answered on June 03, 2012 at 08:36 PM

Hi,

That depends on the sender e-mail on your autoresponder. Can you try changing it to noreply@jotform.com? Here's how:

1. While on your form, Click Setup & Embed then Email Alerts

2. Open your Autoresponder , then click on Reply-To and Recipient Settings

3. Change the Sender E-mail value to noreply@jotform.com, just like below:

Hope this helps. Let us know if you need further assistance. Thanks!