What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We upgraded to Gold plan but was still billed for silver plan as well.

    Asked by regesspa on January 23, 2017 at 06:27 AM


    because our account is now free ... on 12/01/2017, we made the gold account $99.

    Can delete the last 2017-01-23 at $39.


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    JotForm Support

    Answered by ashwin_d on January 23, 2017 at 07:34 AM

    Hello regesspa,

    I did check your account and found that you have upgraded to Gold monthly subscription plan again today. That means you have 3 active subscriptions now:

    S-4N25168052217651S - Gold subscription plan - Upgraded on Jan 12, 2017

    S-10236067SC572984W - Silver monthly subscription - Upgraded on Jan 23, 2017

    S-20K86756J86136029 - Gold subscription plan - Upgraded on Jan 23, 2017


    I have sent a request to our billing team to process the refund for both the Silver and Gold subscription plan which was upgraded today. Please allow 3-7 days for the amount to reflect in your account. 

    No action is required from your end.

    Thank you!