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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mon compte rétrogradé

    Asked by FlashTransfer on January 23, 2017 at 06:52 AM

    Bonjour, 

    Mon compte a été rétrogradé pour cause de carte bancaire expirée, alors qu'elle est toujours valide.

    Merci de bien vouloir vérifier et remettre mon compte comme avant svp. 

     

    En vous remerciant par avance.

     

    Cordialement, 

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    JotForm Support

    Answered by owen on January 23, 2017 at 07:55 AM

    Hi,

    Your account was downgraded due to a double subscription issue you had. You had a Bronze monthly plan and then you upgraded for Bronze yearly on 29.12.2016 with the subscription ID S-99L9412820763034V. Our system cancelled the previous monthly subscription in order to avoid double billing but somehow your account was downgraded back to free upon cancellation. 

    I have now upgraded your account back to Bronze yearly manually as it should be. 

    Please contact us again if you need any further assistance. 

  • Profile Image

    Answered by FlashTransfer on January 23, 2017 at 02:45 PM
    Perfect, thank you very much !
    ________________________________
    De : JotForm
    Envoy: lundi 23 janvier 2017 13:55
    : shanefernando10@hotmail.com
    Objet : Re: Mon compte rrogradbr/>A new response has been received:
    [JOTFORM]/www.jotform.com>
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    Answered by owen
    Hi,
    Your account was downgraded due to a double subscription issue you had. You had a Bronze monthly plan and then you upgraded for Bronze yearly on 29.12.2016 with the subscription ID S-99L9412820763034V. Our system cancelled the previous monthly subscription in order to avoid double billing but somehow your account was downgraded back to free upon cancellation.
    I have now upgraded your account back to Bronze yearly manually as it should be.
    Please contact us again if you need any further assistance.
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