What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I upgraded to Gold but I need a refund

    Asked by regesspa on January 23, 2017 at 07:08 AM

    data l'urgenza, io  ho sottoscritto nuovamente account gold...ma mi aspetto il rimborso di entrambe le transizioni e la nuova scadenza 21/02/2017

  • Profile Image
    JotForm Support

    Answered by Welvin on January 23, 2017 at 08:37 AM

    You have three (3) active subscriptions with Jotform. Here are the details of the subscription:

    Gold Monthly (S-4N25168052217651S) - January 12, 2017.

    Silver Monthy (S-10236067SC572984W) - January 23, 2017 (2 hours ago).

    Gold Monthly (S-20K86756J86136029) - January 23, 2017 (1 hour ago).


    Are you asking for a refund for the Gold Plans? Please confirm. We can do this, but that means we will have to set back your account to the Silver Plan. You have more than 10, 000 submissions and you'll go over the limit after.