How to unencrypt submissions without the key

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    Asked on January 23, 2017 at 07:10 AM

    A form's data was encrypted and a key was provided to access data.

    The person who did this no longer works for us and the key can't be found.

    How do we unencrypt data in order to proceed with the outstanding orders/requests in the system?

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    Answered on January 23, 2017 at 08:42 AM


    I am sorry to letting you know about that: If you do not have the encryption key, it is not possible to reach your submissions again. We also do not have a copy of it on our servers.

    As I have checked, you have already disabled encryption. So, you will receive the submissions without encryption hereafter.

    For further detailed information related to this, please check the following guide: 

    Thank you for contacting us.