What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to unencrypt submissions without the key

    Asked by MyUWC on January 23, 2017 at 07:10 AM

    A form's data was encrypted and a key was provided to access data.

    The person who did this no longer works for us and the key can't be found.

    How do we unencrypt data in order to proceed with the outstanding orders/requests in the system?

    Page URL:
    https://www.jotform.com//?formID=51512682517959

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    JotForm Support

    Answered by candy on January 23, 2017 at 08:42 AM

    Hello,

    I am sorry to letting you know about that: If you do not have the encryption key, it is not possible to reach your submissions again. We also do not have a copy of it on our servers.

    As I have checked, you have already disabled encryption. So, you will receive the submissions without encryption hereafter.

    For further detailed information related to this, please check the following guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    Thank you for contacting us.