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    Credit card information that we are collecting is being blocked out

    Asked by ipef on January 23, 2017 at 09:31 AM

    Our form offers a place for a credit card # to be entered. Jot Form is blocking out some of the numbers. How do we fix this?

    The numbers all show up when they form is initially filled out, but then within 24 hours some are blocked out.

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    JotForm Support

    Answered by AIDAN on January 23, 2017 at 11:49 AM

    Hi, thank you for contacting us.

    Please note that collecting credit card information, in the way that you are doing, does not comply with our terms of use. I would advise you to update your form to comply as soon as possible, to avoid the risk of having your account suspended.

    As to the blocking out of information, please note that this is performed automatically by our systems.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    As to collecting credit card information in an acceptable way, I would suggest using one of our payment integration solutions: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    Please also note that we provide the option to enable payment authorization, with payment integrations that support it, in case that suits your needs better: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you have more questions or need further assistance, please let us know. Thank you.