What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    This account was paid for over a year ago but it says free

    Asked by Citizens4ImprovedTransit on January 23, 2017 at 10:22 AM

    This account was paid for over a year ago. Now, upon trying to revise a form it says the account has to be updated? The subscription has not reached a year...

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    JotForm Support

    Answered by Welvin on January 23, 2017 at 12:24 PM

    I'm sorry, but I cannot find your payment to our system. Do you have a reference number or the subscription ID of the payment? If you have this information, we would be to able to trace the payment and correct it for you.