What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My forms are disabled?

    Asked by switzers on January 23, 2017 at 10:44 AM
    Form not found
    This form is disabled.
    Why is it disabled?
    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 23, 2017 at 01:03 PM

    This is because you created a form to request credit card info on plain text fields.

    This practice  is illegal because it's considered a phishing activity that violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.

    Therefore you must integrate your form with any of our Payment integrations


    I've removed the guilty fields and have reactivated your account.