What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have 2 forms that are showing I have submissions. When I open the form, there are no submissions. How do I fix this?

    Asked by thelacsadvance on January 23, 2017 at 10:55 AM

    All submissions from 2016 and prior should be deleted. I will start receiving 2017 submissions today or tomorrow and would like to get this cleared up so my count is correct.

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    JotForm Support

    Answered by John_Benson on January 23, 2017 at 01:06 PM

    You can checked your form submission in the Submissions page. You can also check your email notifications to see the submissions.

    Keep in mind that deleting submissions is not recoverable. Here's a guide: How-to-Delete-Form-Submission-Data.

    You can also check your deleted submissions history in the Account History page. Go to the Account History page, click the drop down menu and select Submissions Deletions.

    Hope that helps. If you have any question, please contact us again. Thank you.