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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I view submissions??

    Asked by meredithchai on January 23, 2017 at 10:59 AM

    Hi, 

    I am having trouble viewing submissions from my particpants. When I download it as xls, csv or pdf, it shows up blank. I submitted a test myself and tried viewing it on my account and it's the same issue, it shows up as blank. Can you help? I hate to ask my participants to redo it, hope to be able to see them! This is my form > https://form.jotformeu.com/70162473246352

     

    Thanks,

    Meredith

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    JotForm Support

    Answered by BJoanna on January 23, 2017 at 12:58 PM

    I have checked your account settings and I saw that you are storing your data in Europe.

    After that I have logged to your account from eu domain and I was able to view submissions on submission page of your form and also I downloaded submissions to excel file successfully.

    Please log in to your account over this link https://eu.jotform.com/ and you should be able to view your submissions and download them. 

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    Hope this will help. Let us know if you need further assistance.