What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting emails again

    Asked by CMAHS on January 23, 2017 at 12:13 PM

    Not sure how your bounce list gets activated but I am not getting test emails today.

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    JotForm Support

    Answered by Kiran on January 23, 2017 at 01:57 PM

    Generally, the email addresses are added to the bounce list when the emails sent are failing repeatedly due to any reason. I have checked your mail address and see that it is not listed in the bounce list now. You should be receiving the emails without any issue. As I check the email history log of your account, the emails are being sent from our end normally. You may also check the email history log by following the steps provided in the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Please get back to us if the issue still persists. We will be happy to assist.