What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are the formatting tools not working all of a sudden?

    Asked by asakitfield on January 23, 2017 at 12:40 PM

    Please confirm that your updates are making your platform very buggy. 

    Any time I switch between standard design and advanced designer it switches everything to a different default and overides all the design in place.   

    Also the preview of the form do not match what my form actually looks like in the builder.  

    The Text HTML & Image Slider elements are not showing up?

    Screenshots: https://www.dropbox.com/s/oeoswzlwwqmrbkb/Screenshot%202017-01-23%2012.33.33.png?dl=0

    What gives!?!


    Page URL:

  • Profile Image

    Answered by asakitfield on January 23, 2017 at 01:02 PM

    I think I may have figured it out. When you create a form in the new version, and then convert back to the old version, everything is really buggy.  I just created a whole new form using the old version 3 and everything seems to be working the way it usually does... You should investigate and confirm. Thanks!

  • Profile Image
    JotForm Support

    Answered by Jim_R on January 23, 2017 at 02:54 PM

    Thanks for reporting this to us. I'm glad everything's sorted out now but I failed to replicate what you're describing on your most recent reply.

    Here's a quick test I did using V4. I created a form from scratch, randomly added some fields, some widgets, saved then previewed it. Afterwards, I reverted back to V3 and everything still looks the same.

    In case it happens again, we'd appreciate if you'd post it in our Support Forum so we can further improve our V4 Builder.

  • Profile Image

    Answered by asakitfield on January 23, 2017 at 05:05 PM

    I'm still having issues with the advanced designer though. When I load he advanced designer, it removes all the changes I had previously made, and resets to what the original template had. And then I have to fight with it to get my back ground image to show (it keeps adding a background color instead, and then I have to re-upload the image in the standard design tools)



  • Profile Image
    JotForm Support

    Answered by jonathan on January 23, 2017 at 09:49 PM

    Can you please confirm that you were able to produce the issue on the Advance Form Designer when switching back and forth on the Form Builder? That is switching from V3 and V4 alternately.

    I did encounter the same wherein all my custom CSS codes were cleared from the advance Form Designer when I added them using V4 and then I switch back to V3.

    We will look into it further once we get a clear understanding of the issue.


  • Profile Image

    Answered by ExplorationSociety on March 01, 2017 at 10:15 AM

    This is also happening to me. I have cleared my caches in my browser and jot form and can't work out what the problem is. The form I am working on has been created in v4 but using the "advanced" designer clears all the formatting. 
  • Profile Image
    JotForm Support

    Answered by Jim_R on March 01, 2017 at 12:01 PM

    @ExplorationSociety - To give way to the OP, I moved your post to a separate thread https://www.jotform.com/answers/1079289 

    We'll have it addressed there shortly.