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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All recipients are not shown in the notification email that was received

    Asked by nancymaddaloni on January 23, 2017 at 12:41 PM

    Hi, I'm having another issue with this form where the email notifications are not showing all the people cc'd on the email. It always used to show all the names, but now it just shows the one person. This happened once before and I was told to just redo the notification. I just did that, but it's still not working. 

    Please advise.

    Thanks!

     

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    JotForm Support

    Answered by Welvin on January 23, 2017 at 12:43 PM

    Please try disabling the Send Uploads as Attachment option in the email settings. See if that works:

     

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    Answered by nancymaddaloni on January 23, 2017 at 01:58 PM

    That worked. Thank you

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    Answered by nancymaddaloni on January 23, 2017 at 03:53 PM

    Now our email notifications are coming through with a large amount of gray space above the information. There doesn't appear to be any blank space in the settings. 

    Please advise.

    Thank you.

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    JotForm Support

    Answered by Kiran on January 23, 2017 at 09:03 PM

    I see that the height of the table is set to high in the notification.

    I have now removed the height in the code to make it default on your form. As I tested with the cloned version, I see that it worked fine. Please check and let us know if you need any further assistance.

    We will be happy to assist. 

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    Answered by nancymaddaloni on January 25, 2017 at 07:54 AM

    thank you!