What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account overlimit?

    Asked by wsisme on January 23, 2017 at 12:58 PM

    Hi support,

     

    I just received a notification that our account has maxed out.  According to my records we are already on the Silver monthly plan at $39 /month, which allows us 100,00 forms views/month.

    Why are we maxing out?

    Please advise asap, as our forms are not working.

     

    Laurie

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    JotForm Support

    Answered by Kiran on January 23, 2017 at 02:47 PM

    I have checked your account and see that it is currently holding Premium yearly subscription which seems to be a duplicate subscription downgraded from Silver subscription.  

    I have now canceled the Premium subscription which was renewed on 14 Jan 2017 and processed the refund. Please allow 5 to 7 business days to reflect the refund amount in your account statement. I have also changed the account status to Silver and the account is good in standing now. Please check and let us know if you need any further assistance. We will be happy to assist.