issue: Error during transaction

  • Profile Image
    Asked on January 23, 2017 at 01:48 PM

    I get the following error when using the widget:


    PCI :: Error during transaction
    The merchant login ID or password is invalid or the account is inactive. 

    Please go back and fix this


    We have an active account.  During the set-up we hit verify to se of payment integration has been configured successfully and it has.

    How do we fix?


  • Profile Image
    Answered on January 23, 2017 at 03:53 PM

    I checked your form and I found out that the Authorize.Net payment integration is in Sandbox mode. Please follow the steps below to disable it:

    1. Select the payment field and then click the "wand" icon.

    2. In the Payment Wizard, click the "options" or "settings" icon.

    3. Click the "Additional Gateway Settings" section and disable the "Sandbox Mode".

    4. After that, click the "Continue" button at the bottom right and then save the form.

    Hope that helps. Let us know if you're still having issues. Thank you.

  • Profile Image
    Answered on January 23, 2017 at 04:45 PM
    Thanks for the reply. I had it in sandbox mode to test. How do I test the payment aspect if I follow the below instructions?
    Sent from Jeffrey Warren's iPhone
  • Profile Image
    Answered on January 23, 2017 at 06:36 PM

    You need an Authorize.Net Sandbox account if you're using the Sandbox mode. The Sandbox account is different from the Live account.

    Please check this user guide:

    Hope that helps. Thank you.