Authorize.net issue: Error during transaction

  • jeffreyswarren
    Asked on January 23, 2017 at 1:48 PM

    I get the following error when using the authorize.net widget:

     

    PCI :: Error during transaction
    The merchant login ID or password is invalid or the account is inactive. 

    Please go back and fix this

     

    We have an active account.  During the set-up we hit verify to se of payment integration has been configured successfully and it has.

    How do we fix?

     

  • Jan
    Replied on January 23, 2017 at 3:53 PM

    I checked your form and I found out that the Authorize.Net payment integration is in Sandbox mode. Please follow the steps below to disable it:

    1. Select the payment field and then click the "wand" icon.

    Authorize Screenshot 40

    2. In the Payment Wizard, click the "options" or "settings" icon.

    Authorize Screenshot 51

    3. Click the "Additional Gateway Settings" section and disable the "Sandbox Mode".

    Authorize Screenshot 62

    4. After that, click the "Continue" button at the bottom right and then save the form.

    Hope that helps. Let us know if you're still having issues. Thank you.

  • jeffreyswarren
    Replied on January 23, 2017 at 4:45 PM
    Thanks for the reply. I had it in sandbox mode to test. How do I test the payment aspect if I follow the below instructions?
    Sent from Jeffrey Warren's iPhone
    ...
  • Jan
    Replied on January 23, 2017 at 6:36 PM

    You need an Authorize.Net Sandbox account if you're using the Sandbox mode. The Sandbox account is different from the Live account.

    Please check this user guide: https://www.jotform.com/help/221-How-to-Test-Authorize-net-Payment-Tool-on-Sandbox-Mode

    Hope that helps. Thank you.