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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Braintree charged me a transaction fee?

    Asked by sisters7 on January 23, 2017 at 01:54 PM

    Last week I did a test payment (the first test) with Braintree. I just noticed that they deducted 6.63% from the credit card payment of $8.00. I learned from JotForm that Braintree was fee free if the volumn is under $50,000.00. I wonder if you know anything about this fee that I was charged.


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    JotForm Support

    Answered by Nik_C on January 23, 2017 at 03:45 PM

    I'm afraid that Fees are something you have to check with Braintree since all payments and related information is going to them directly. I found this article that you can check, with all fees included: https://www.braintreepayments.com/braintree-pricing

    I assume that you saw that information in this blog https://www.jotform.com/blog/180-Announcing-JotForm-s-Integration-with-Braintree-for-Payment-Forms. But that was announcement made in that time, so I presume that Braintree did some changes from then. Since that blog post is from 2015.

    If you have any additional questions please let us know.

    Thank you!