What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by caseyjackson on January 23, 2017 at 01:57 PM

    We are trying to upgrade our account to the Bronze and aren't able to.

    Are account was disabled and the email instructed us to click on a link to upgrade. Once doing so we clicked on the Bronze but nothing happens.

    Thank yo for your assistance!


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    JotForm Support

    Answered by John_Benson on January 23, 2017 at 03:47 PM

    I checked your account and it is under the Bronze plan. Your upgrade account has been successful. If you want to check your invoice, please check this guide: https://www.jotform.com/help/329-How-to-Check-Invoices.

    Hope that helps. Let us know if you need further assistance. Thank you.