I can't purchase a plan upgrade

  • Profile Image
    wafp
    Asked on January 23, 2017 at 02:27 PM

    I'm trying to upgrade to a Bronze plan and nothing happens when I hit the upgrade button.

  • Profile Image
    Kiran
    Answered on January 23, 2017 at 04:32 PM

    We are sorry for the inconvenience this may have caused. We have identified an issue with the Upgrade button in the pricing page and our backend team is already working on it.

    You may upgrade your account from the Upgrade section in your account settings or from the URL below.

    https://www.jotform.com/myaccount/billing

    However, I notice that you have already upgraded your account to Bronze monthly plan. Please let us know if you need any further assistance. We will be happy to assist.