What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't purchase a plan upgrade

    Asked by wafp on January 23, 2017 at 02:27 PM

    I'm trying to upgrade to a Bronze plan and nothing happens when I hit the upgrade button.

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    JotForm Support

    Answered by Kiran on January 23, 2017 at 04:32 PM

    We are sorry for the inconvenience this may have caused. We have identified an issue with the Upgrade button in the pricing page and our backend team is already working on it.

    You may upgrade your account from the Upgrade section in your account settings or from the URL below.

    https://www.jotform.com/myaccount/billing

    However, I notice that you have already upgraded your account to Bronze monthly plan. Please let us know if you need any further assistance. We will be happy to assist.