Form editor different to the Preview form version 4

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    Andy Nowlen 
    Asked on January 23, 2017 at 02:28 PM


    The form editor is displaying a totally non-formatted version of an HTML text block in my form.  The preview of and online version of the form shows a formatted version.  I attached screenshot.

    This does not seem to be right.  Is there a solution I am overlooking?  

    Is this something new in Version 4?




    P.S. - recaptcha is not working in Chrome today 1/23/17

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    Answered on January 23, 2017 at 04:51 PM

    Hi Andy,

    I was able to replicate the issue. It happens when I switched to version 4 coming from version 3. You just need to delete the Text field and create a new one using the JotForm Version 4.

    I will also clear your form cache to refresh your forms in our server. Hope that helps. If you need anything else, please contact us again. Thank you.

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    Answered on January 23, 2017 at 05:09 PM

    That is too bad.  I like version 4.  However, reformatting all the html text boxes in 26 different forms that contain many text boxes is not something I am going to spend MY time doing.  

    If this is permanent in Version 4 I will not be joining you in it.  What do you expect? Will this issue be resolved?




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    Answered on January 23, 2017 at 09:57 PM

    Hello Andy,

    Let me escalate this to the development team. We'll let you know once this problem has been addressed.

    Thanks for your patience and we apologize for this inconvenience.

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    Answered on January 26, 2017 at 09:30 AM


    We're sorry for the inconveniences. Text formatting issue on new editor is fixed. You can edit and preview your forms properly.

    Thank you for contacting us.