- Andy NowlenAsked on January 23, 2017 at 02:28 PM
The form editor is displaying a totally non-formatted version of an HTML text block in my form. The preview of and online version of the form shows a formatted version. I attached screenshot.
This does not seem to be right. Is there a solution I am overlooking?
Is this something new in Version 4?
P.S. - recaptcha is not working in Chrome today 1/23/17
- JotForm SupportJohn_BensonAnswered on January 23, 2017 at 04:51 PM
I was able to replicate the issue. It happens when I switched to version 4 coming from version 3. You just need to delete the Text field and create a new one using the JotForm Version 4.
I will also clear your form cache to refresh your forms in our server. Hope that helps. If you need anything else, please contact us again. Thank you.
- CEOGlobalAnswered on January 23, 2017 at 05:09 PM
That is too bad. I like version 4. However, reformatting all the html text boxes in 26 different forms that contain many text boxes is not something I am going to spend MY time doing.
If this is permanent in Version 4 I will not be joining you in it. What do you expect? Will this issue be resolved?
- JotForm SupportliyamAnswered on January 23, 2017 at 09:57 PM
Let me escalate this to the development team. We'll let you know once this problem has been addressed.
Thanks for your patience and we apologize for this inconvenience.
- JotForm DevelopercerenAnswered on January 26, 2017 at 09:30 AM
We're sorry for the inconveniences. Text formatting issue on new editor is fixed. You can edit and preview your forms properly.
Thank you for contacting us.