What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form editor different to the Preview form version 4

    Asked by Andy Nowlen  on January 23, 2017 at 02:28 PM


    The form editor is displaying a totally non-formatted version of an HTML text block in my form.  The preview of and online version of the form shows a formatted version.  I attached screenshot.

    This does not seem to be right.  Is there a solution I am overlooking?  

    Is this something new in Version 4?




    P.S. - recaptcha is not working in Chrome today 1/23/17

    Page URL:

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    JotForm Support

    Answered by John_Benson on January 23, 2017 at 04:51 PM

    Hi Andy,

    I was able to replicate the issue. It happens when I switched to version 4 coming from version 3. You just need to delete the Text field and create a new one using the JotForm Version 4.

    I will also clear your form cache to refresh your forms in our server. Hope that helps. If you need anything else, please contact us again. Thank you.

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    Answered by CEOGlobal on January 23, 2017 at 05:09 PM

    That is too bad.  I like version 4.  However, reformatting all the html text boxes in 26 different forms that contain many text boxes is not something I am going to spend MY time doing.  

    If this is permanent in Version 4 I will not be joining you in it.  What do you expect? Will this issue be resolved?




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    JotForm Support

    Answered by liyam on January 23, 2017 at 09:57 PM

    Hello Andy,

    Let me escalate this to the development team. We'll let you know once this problem has been addressed.

    Thanks for your patience and we apologize for this inconvenience.

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    JotForm Developer

    Answered by ceren on January 26, 2017 at 09:30 AM


    We're sorry for the inconveniences. Text formatting issue on new editor is fixed. You can edit and preview your forms properly.

    Thank you for contacting us.