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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New form editor deleted most of my coupon codes

    Asked by psiseminars on January 23, 2017 at 02:33 PM

    When I went in to add a new coupon code to my form in the new form editor, it deleted hundreds of coupons codes that I had previously entered!!!

    I had approximately 800 coupon codes before and now there are 299..

    THIS IS URGENT! People are trying to pay using the codes

     

    On another note - it would be nice to be able to mass delete/add/update coupons.

    Page URL:
    https://form.jotform.com/51465947417969

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    JotForm Support

    Answered by AIDAN on January 23, 2017 at 05:01 PM

    Hi, thank you for contacting us.

    First of all I apologize for the inconvenience.

    I am escalating this ticket to our second level team, as there is something strange when opening the form revision history, which may very well be related to the problem:

     

    Please note that you will be notified via this thread as soon as our second level team sends a reply.

    Thank you in advance for your understanding and patience, and again apologies for the inconvenience.

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    Answered by psiseminars on January 27, 2017 at 07:20 PM

    HELLO????

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    Answered by psiseminars on January 27, 2017 at 08:11 PM

    I need to add a new coupon code to one of my forms, but I am afraid that if I edit it that all of the existing codes will get deleted.

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    Answered by psiseminars on January 28, 2017 at 12:34 AM

    Anyone there??

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    Answered by psiseminars on January 28, 2017 at 12:39 AM

    IT HAPPENED AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

     

    https://secure.jotform.us/form/50629587176164

     

    I had 818 coupons and now there are 374 ARGHHHHHH

     

     

    HELP!!!!

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    Answered by psiseminars on January 28, 2017 at 12:49 AM

    And new coupons that I add are not working.

    It's not saving any changes that I make to coupons - adding, deleting, editing..

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    Answered by psiseminars on January 28, 2017 at 01:10 AM

    HELP HELP HELP HELP

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    JotForm Support

    Answered by liyam on January 28, 2017 at 06:47 AM

    Hello psiseminars,

    Thank you for the additional comments you've made, but please do not flood your thread as for every reply you make, it gets to be moved to the last line of the list of queries we receive. Then the more reason you will get a later response.

    With regard to your concern, the ticket has already been assigned to a developer and is already marked as urgent. We'll get back to you as soon as we have updates.

    Thanks for your patience and we apologize for this inconvenience.

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    JotForm Developer

    Answered by omur on February 02, 2017 at 07:24 AM

    Hello PSISeminars,

    First of all thank you for the time you took to write us. I've inspected your form and was able to determine the error.

    I've pushed a code update that allows you to save as many coupons as you like now.

    If you run into further problems, please let us know.

    Thank you very much

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    Answered by psiseminars on February 03, 2017 at 06:21 PM

    I am still having issues today with the forms not saving changes to codes and not saving new codes.

    Plus, I've had codes that have mysteriously disappeared since yesterday - maybe since your update??

    Is there any way you can add back all of the codes that were deleted so I don't have to re-enter 400 + codes into three different forms??

     

    SO FRUSTRATING!!!!!!
    I HAVE PEOPLE WANTING TO PURCHASE WHO ARE NOT ABLE TO USE THEIR CODES - THIS IS URGENT!!!!!!!!!!!!!!!!

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    JotForm Support

    Answered by liyam on February 03, 2017 at 09:14 PM

    Hello pseseminars,

    I believe that what happened there before the update made by omur was that while you were inserting codes, there were only getting stored on your browser's cache and not on the database. For this reason why after closing and opening again the form on the form builder, it was completely gone. The update that he was mentioning about is you are now allowed to add coupons as many as you like. With this in mind, it most likely that the codes you tried to enter is not retrievable.

    Have you tried re-entering the codes after the update was made yesterday?

    In any case, I will also notify omur again to confirm if there is a possibility to retrieve the previous coupon codes you entered, but to save time it would be best to try to update the codes right away.

    Thanks.

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    Answered by psiseminars on February 03, 2017 at 09:57 PM

    Before the new form builder I had no issues with the coupons - I had 800 plus coupon codes no problem. Then I opened up the form in the new builder and it deleted hundreds of coupons - those are the codes I want back, the ones that I had in there since last September that were working just fine until your new form builder deleted them.

     

    Or having a way to mass update and bulk import coupon codes would work too :)

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    JotForm Support

    Answered by liyam on February 03, 2017 at 11:05 PM

    Thank you for letting us know, psiseminars. And we apologize for this. 

     

    Just wondering, can you visit your revisions history again and see if you are able to revert to a previous version prior the January 23 event and see if you are able to revert to that version?

    Thanks.