What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Version 4 Form Editor Won't Load: Mac - Safari or Chrome

    Asked by caletallman on January 23, 2017 at 05:17 PM

    Every time I try to create a new form, the page opens up blank.  I'm using a Mac and have tried both Safari and Chrome.  The same happens if I try to open an old form to edit it.

    Page URL:
    https://www.jotform.com/build/70226273322144

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    JotForm Support

    Answered by ashwin_d on January 23, 2017 at 10:11 PM

    Hello caletallman,

    I'm sorry for the trouble caused to you. 

    I did try to create and edit form in Mac and I am unable to replicate the issue you are having. I am not sure what is causing this issue for you but it seems to be specific to your account. 

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them. For now, I would suggest you to switch to version 3 of form editor and you should be able to edit your forms. Please check the screenshot below on how to switch to old version from your account setting page:

    Thank you!

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    JotForm Support

    Answered by Scott on January 24, 2017 at 12:28 PM

    Hey there,

    Thank you for reporting this issue.

    You can still use the new builder and if you ever come onto a blank page just apply a hard-refresh (cmd shift r) then the form will be loaded without any issues. But if the hard-refresh does not work, please let me know so I can forward it to our developers.

    Cheers.

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    Answered by knowledgecommunities on March 15, 2017 at 05:02 PM

    Chiming in to say that I have the same issue with the v4 Form Editor in one of my browsers at the moment: Mozilla Firefox 51.0.1 (32-bit) on Windows 7 OS (64-bit). Once I click on "Edit form", I get redirected to a blank page. Refreshing via the address bar doesn't fix it, but the hard refresh (ctrl+shift+r) did. Guess I'll have to remember that keyboard shortcut.

    I just updated to Mozilla Firefox 52.0 (32-bit), and this did not resolve the issue.

    Thankfully, using Jotform in Chrome version 56.0.2924.87 has been fine, hence why I hadn't said anything yet. - ET