What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Contacts and surveys from my website are not going to email.

    Asked by susan wilson  on January 23, 2017 at 05:24 PM

    For the last week or so we have not been getting any emails forwarded to us from the website.  Can you please help get this problem resolved as our clients have not been reaching us.  

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    JotForm Support

    Answered by Kevin_G on January 23, 2017 at 10:07 PM

    I have checked the email address you're using in your forms and noticed it is in our bounce list, this is the reason: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have already removed it so you can receive emails now, please also check this guide that will help you to avoid bouncing issues: How-to-Prevent-Email-Bouncing-Related-Issues

    Also, I see one of the email auto-responder for your forms has missing recipient, please remove it or add a recipient: 

    Let us know if you have any question.