Contacts and surveys from my website are not going to email.

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    susan wilson 
    Asked on January 23, 2017 at 05:24 PM

    For the last week or so we have not been getting any emails forwarded to us from the website.  Can you please help get this problem resolved as our clients have not been reaching us.  

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    Kevin_G
    Answered on January 23, 2017 at 10:07 PM

    I have checked the email address you're using in your forms and noticed it is in our bounce list, this is the reason: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have already removed it so you can receive emails now, please also check this guide that will help you to avoid bouncing issues: How-to-Prevent-Email-Bouncing-Related-Issues

    Also, I see one of the email auto-responder for your forms has missing recipient, please remove it or add a recipient: 

    Let us know if you have any question.