What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrading account

    Asked by Matheson on January 23, 2017 at 05:39 PM

    I would like to downgrade my account, but it keeps asking if I want to cancel my subscription.  Is downgrading considered a cancellation?

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    JotForm Support

    Answered by Kevin_G on January 23, 2017 at 10:10 PM

    Cancellation means that your subscription will be downgraded (but account still active, to request an account cancellation/deletion you need to contact support), your account will be set  back to the free status and upon checking your account I can see it will occur on February 5, 2017.