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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Had an issue with Stripe

    Asked by evilsizortrans2 on January 23, 2017 at 05:47 PM

    I set up a form using Stripe as my merchant.  A client tried to enter the information in but kept getting an error that the zip code was incorrect.  When I ran the card directly into Stripe the payment processed just fine.  How can we avoid this problem in the future?

     

     

    Page URL:
    http://evilsizor.com/motor-carrier-authority.html

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    JotForm Support

    Answered by BDAVID on January 23, 2017 at 10:19 PM

    That is odd, what was the zip code the user entered?

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    Answered by evilsizortrans2 on January 24, 2017 at 03:45 PM
    The billing zip code was 60083 was the billing zip. The form rejected it but when I ran it in Stripe I had no problem.
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    JotForm Support

    Answered by BDAVID on January 24, 2017 at 05:31 PM

    That is odd, it might have been a brief issue, or something related to user's browser end, because I just cloned your form, and integrated with our Stripe test account, and the zip code was taken without an issue:

    Let us know if you need anything else, we will be glad to assist you.

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    Answered by evilsizortrans2 on January 24, 2017 at 05:45 PM
    That’s good to know. Hopefully it won’t be a future issue. Thanks for checking.
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