What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does the paypal subscription feature work?

    Asked by jhmeacham on January 23, 2017 at 08:43 PM

    Does it take the customer to paypal website or just send them a monthly bill to their email?

    Page URL:

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    JotForm Support

    Answered by ashwin_d on January 24, 2017 at 01:16 AM

    Hello jhmeacham,

    Please note that if you add PayPal question to sell subscription, users will redirected to PayPal checkout page to process the payment. Please check the screenshot below:

    Based on the "Subscription Period" and "Number Of Payments" you have configured in your PayPal question, PayPal will directly charge you. Please check the screenshot below on how to configure this in payment tool:


    You may like to take a look at the following guide on how to setup subscription payment form:  https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!