Unable to edit text on V4.

  • Profile Image
    ADXsiri
    Asked on January 23, 2017 at 08:55 PM
    I’m having another issue with 4.0.. I was asked to send through as I was coming across things.
    For form: https://www.jotform.com/build/70177423409859
    I’m trying to update the text product development meetings…. but cant grap/get into the box to edit the text. I can access the I am a field above and date field below..
    [cid:image009.jpg@01D2762B.01431310]
    Best Regards,
    Siri Bakke
    Senior Graphic Designer & Marketing Assistant
  • Profile Image
    Chriistian
    Answered on January 23, 2017 at 09:13 PM

    Hi Siri,

    I can't seem to replicate the issue on my end. I cloned your form and I was able to edit the product development text on the form.

    I have cleared your form cache to refresh the form. Can you please check on your end to see if the issue still persists? If it does, what device and browser were you using when you experienced this issue? 

    Please let us know how it goes.
    Regards.

  • Profile Image
    ADXsiri
    Answered on January 23, 2017 at 09:37 PM

    Hi there,

    Thank you for your reply to this. I had to revert back to version 3 as I urgently needed to do some work on the forms. I was encountering issues with changing over images as well. I'm now able to edit text and images as usual but I'm using v.3 not 4.0

    I had similar problems last week with images and text fields. Sometimes they worked other times not.

    I'm using the latest version of chrome.

     

    Best regards,

    Siri

     

  • Profile Image
    ADXsiri
    Answered on January 23, 2017 at 09:45 PM
    Hi there,
    Thank you for your reply to this. I had to revert back to version 3 as I urgently needed to do some work on the forms. I was encountering issues with changing over images as well. I'm now able to edit text and images as usual but I'm using v.3 not 4.0
    I had similar problems last week with images and text fields. Sometimes they worked other times not.
    I'm using the latest version of chrome.
    Best regards,
    Siri
    Best Regards,
    Siri Bakke
    Senior Graphic Designer & Marketing Assistant
    [cid:image001.jpg@01D27642.FD1756D0]
    P 1300 239 337
    D 08 8292 5055
    www.adxdepot.com.au
    Edwardstown: 844 South Rd, Edwardstown SA 5039
    Cavan : 12 Jonal Dr, Cavan SA 5094
    Adelaide CBD: 130 West Terrace, Adelaide SA 5000
    [cid:image002.jpg@01D27642.FD1756D0] [cid:image003.jpg@01D27642.FD1756D0] [cid:image004.jpg@01D27642.FD1756D0] [cid:image005.jpg@01D27642.FD1756D0] [cid:image006.jpg@01D27642.FD1756D0]
    [cid:image007.jpg@01D27642.FD1756D0]
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    ...
  • Profile Image
    Chriistian
    Answered on January 24, 2017 at 12:08 AM

    Thank you for confirming that you are able to edit the text. I understand that you prefer to use v3 for your forms for now. The v4 is still in beta and we will keep monitoring it in case any further issues arise from using the v4. 

    If you need further assistance, please let us know.
    Thank you.

  • Profile Image
    EducationInAction
    Answered on January 26, 2017 at 02:57 PM

    I too can't edit the text boxes let alone delete them altogether in 4.0.  I was told you could after cloning my form.  Why can't jotform understand it's NOT working on our end.  This is holding up work.  How do I return to the orig version until you have all the kinks worked out?

     

  • Profile Image
    Kiran
    Answered on January 26, 2017 at 03:54 PM

    @EducationInAction, 

    We will address your question on your other thread shortly. Please follow the link for the other thread opened by you. 

    https://www.jotform.com/answers/1047780

    Thank you! 

  • Profile Image
    atytus
    Answered on January 26, 2017 at 04:12 PM

    I also cannot edit or delete a textbox. 
  • Profile Image
    Kiran
    Answered on January 26, 2017 at 05:19 PM

    @atytus,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1047966

    Thank you!